We are pleased to offer our online and phone payment options for customers, using Visa, Mastercard, Discover and echeck. Please dial 855-868-5743 and have your account number available to pay by phone. All phone payments post the following business day. Payments made after 2:00 p.m. today will be posted the NEXT business day except on Penalty and Termination days (see below).
PENALTY DAY
The Warm Springs PSD will not reverse penalties for payments received after 5:00 p.m. on the “Pay Current By Date” due to operator errors, declined transactions, inability to access your account or any other problems.
TERMINATION DAY
If you did not process your online payment before 5:00 p.m. on the day prior to the Termination Date then Warm Springs PSD will not have a record of your payment. You will still be subject to termination and additional fees.
Should you need any assistance-please contact our office at 304-258-4118 during normal business hours 9:00 a.m-5:00 p.m. Monday-Friday excluding holidays.
FREQUENTLY ASKED QUESTIONS
- Does the Warm Springs PSD charge a fee to use this service?
No fee is charged by Warm Springs PSD. However we use Heartland which will assess an electronic processing fee dependent on the amount paid in tiers. For amounts from $.10-$50 the fee is $1.49, $50.01-$100 the fee is $2.94, $100.01-$150 the fee is $4.39, $150.01-$200 the fee is $5.84. Any amount over $200 the fee is 2.99%. You may also pay using echeck which has a fee of $.60. If you pay with a card in the office we use WVipay which charges 2.2% plus $1.00. - Will my payment post immediately to the billing software?
Payments made on our website reflect immediately to the account while phone payments will not post until the next morning. Any in person payments will be posted to accounts that day as entered by office personnel. - Will you automatically bill my credit card or bank account each month for the amount of my bill so that I don’t have to remember to pay it?
Yes. You can create an account using your account number, the access code on your statement, your email address and last name on the account in all capital letters. If it is a business account the name will be the full business name in all capital letters. From there you can setup Autopay which will withdraw your account balance on the 20th every month. We recommend setting up Autopay at least a week in advance of the bill due date for the first time. - I keyed everything in but my payment was DECLINED-why?
In most cases we find that some of the credit/debit card information (card number, 3 digit CVV code, or expiration date) was entered incorrectly or there are insufficient funds/credit available. If the problem persists, please contact the issuing bank of your credit/debit card for more information.